Module 6 - Customer Relations

Social Enterprise Learning Toolkit

This module of the Social Enterprise Learning Toolkit examines customer relations. Customers make or break your social enterprise. What do they want? Where do quality products, competitive pricing and social values fit in their decision making?

The Social Enterprise Learning Toolkit comprises the following eight modules: 1) Governance, 2) Leadership, 3) Financial Analysis and Social Value Models, 4) Product & Markets, 5) Business Operations, 6) Customer Relations, 7) Marketing, and 8) Risk Analysis.

Each module has its own slideshow presentation (which includes a worksheet at the end) as well as key documents to download and links to other related resources.

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