Service Improvement Road Map

This one-page overview outlines a rapid change service improvement process for service-related organizations.

Steps in the process include:

  1. Assessing the system
  2. Identifying the problem
  3. Identifying the target objective
  4. Establishing a change team
  5. Brainstorming contributing factors to the problem and possible changes to address the problem
  6. Conducting Plan/Do/Study/Act rapid change cycles to address the problem
  7. Conducting periodic maintenance to ensure the problem is resolved
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